An Essential Part of Your GEM Equation
When you purchase
a GEM instrument, you also buy into a committed support policy.
GEM offers a variety of services to ensure that any issues you may
have are resolved quickly, and that regular and unplanned maintenance
needs are met professionally and promptly.
Some of the
services we offer include:
- Technical
support
- Pre-field
maintenance
- Warranted
repairs
- Non-warranted
repairs
- System upgrades
- Internet
updates
Technical Support
- At Your Service via Email, Phone or Fax
Experience shows
that as many as 40% of geophysical instrument or procedural issues
can be resolved via phone, email or fax contacts.
When contacting
us, please be aware that office hours are 8:30 am to 5:00 pm Eastern
Standard Time from Mondays to Fridays. Our technical support staff
pride themselves on their response times in helping you get up
and running again as quickly as possible.
Contact information
is as follows:
Pre-Field Maintenance
Pre-field maintenance
is a popular option for many of our users. Maintenance comprises
a complete check of sensor(s), hardware and firmware and upgrading
to latest software versions to take advantage of new capabilities.
Typically, we
recommend pre-field maintenance as a good investment for users who
have not used their instruments for over 6 months or for older instruments.
A quick pre-field maintenance check can also translate into significant
savings in the course of a field program when downtime is added
into the equation. |
Warranted Repairs
GEM has the most comprehensive
warranty available. With a two-year
warranty on parts and labour (excluding shipping costs),
which includes two
years of software upgrades for our GEMLinkW software.
Non-Warranted Repairs
As with any high precision
scientific instrument, accidental damage can occur at any time. Our
technicians pride themselves on their turnaround times - proven with
customers around the world over our more than quarter century of operations.
System Upgrades
Another support
option in which you may be interested are system upgrades, such
as:
-
Upgrading
a v6.0 Overhauser/Proton precession magnetometer to a
v7.0 system. This enables you to take advantage of new features
such as programmable base stations, faster download times, etc.
-
Upgrading
a Proton precession system to an Overhauser magnetometer.
This enables you to take advantage of the higher resolution,
lower power consumption and other GSM-19 features.
- Enhancing
an existing magnetometer such as a slow-cycling Overhauser system
to a fast-cycling walking system. This enables you to more effectively
automate your surveys and obtain additional data for highly detailed
surveys.
- Upgrading to a Unit with
internal GPS.
Contact us and
we can provide more details!
Internet Updates
GEMLinkW
software enables you to receive the latest firmware updates via
the Internet. For more details, click
here.
Technical Manuals
Existing users
can obtain manuals on request in PDF format. To request your copy, click
here. |
